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Shipping and Returns Policy

Call us on 1300 727 577 if you need urgent delivery. Additional cost may occur.

We supply and ship all our products Australia Wide

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We do not ship to PO boxes or parcel lockers. 

Victoria: 2 business days after dispatch in metropolitan areas, 4 business days for regional.

NSW: 4 business days after dispatch in metropolitan areas, 8 business days for regional.

QLD: 6 business days after dispatch in metropolitan areas, 8 business days for regional.

SA: 6 business days after dispatch in metropolitan areas, 8 for regional.

NT: 8 business days after dispatch in metropolitan areas, 10for regional. 

WA: up to 15 business days in metropolitan areas, up to 30 business days for regional.

All orders are dispatched ASAP. We use a range of couriers for all items. As a general guide deliveries to major cities and towns can arrive 1 or 3 business day (if ordered before 3pm) whilst it could take up to 7 days for

Delivery times are indicative only and we do not accept any liability for failure to meet the scheduled delivery times or any inconvenience caused as a consequence.

RETURN & REFUND POLICY:

If for any reason you are unsatisfied with your purchase please email our customer support team at info@protecthands.com.au and let us know why you would like a return on your order.

On the event, a product is returned a refund will be processed for the same amount of the product. 

All food related packaging products cannot be returned upon opening due to health and safety reasons. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.